Common purchase queries answered
Orders and Shipping
Ordering with Unboxed Gems is simple. Browse our website, add items to your cart, and proceed to checkout. Once your order is confirmed, we’ll take care of the rest, including scheduling and coordinating delivery with our own services.
We accept most major credit cards, PayPal, Venmo, and in-person payments. Choose your preferred option during checkout.
Our team works quickly to process orders, typically within 1-3 business days. Delivery times may vary depending on your location, but rest assured, we’ll coordinate delivery with our own services to ensure prompt and efficient arrival.
Yes, modifications can be made to your order within 24 hours of placement. Please contact us directly to make any changes.
Our dedicated team manages deliveries using our own vehicles, ensuring that your items are transported safely and efficiently directly to your doorstep.
Delivery times depend on your location and item availability. We strive to process orders within 1-3 business days, with delivery typically arranged within the following week.
Currently, our delivery services are focused within the St. Louis area to ensure prompt and efficient handling. While we concentrate on serving our local community, we’re always looking to expand our reach. Please contact us for updates on any future expansion of our delivery zones.
Absolutely. We use industry-standard encryption and security protocols to ensure your information is protected.
Should you encounter any difficulties or have questions while browsing our site, please reach out to our customer support team via email or phone or fill out our contact form for prompt assistance.
If you need to swap an item
Returns and Exchanges
We strive for your complete satisfaction. If you’re not happy with your purchase, you can return most items within 15 days of receipt for a full refund, store credit, or an exchange. Please note that items must be in their original condition
To start a return or exchange process, please contact our customer service team with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
Certain items such as personalized or custom-made products, clearance items, and products marked as “Final Sale” are not eligible for return or exchange. Please check the product details before making your purchase.
For returns within the St. Louis area, we will handle the collection of the item(s) free of charge. For returns outside this area, customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds are processed upon receipt and inspection of the returned item(s). Allow for up to 10 business days for the refund to be credited back to your original form of payment.
Yes, sale items can be returned unless they were purchased as “Final Sale.” Please refer to our return policy for specific details on eligibility.
If your purchase arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund and take care of any return shipping costs.
To ensure a smooth process, please keep all original packaging and include all accessories, documentation, and parts. Items should be packaged securely to prevent damage during transport.